Refund & Returns Policy for GamerLab.eu
Last updated: May 27, 2026
Thank you for shopping at GamerLab.eu.
This Refund & Returns Policy explains your rights and the conditions regarding returns, refunds, exchanges, and warranty claims for products purchased through our WooCommerce online store.
1. Company Information
This website is operated by:
Corebyte, MB
Company code: 306012610
Address: Perkūnkiemio g. 13-91, LT-12114 Vilnius, Lithuania
Email: info@gamerlab.eu
2. Right of Withdrawal (EU Consumers)
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after:
- You receive the goods, or
- A third party indicated by you receives the goods.
To exercise your right of withdrawal, you must notify us by email at:
You may use a clear written statement including:
- Your full name
- Order number
- Products you wish to return
- Date of purchase
3. Return Conditions
To be eligible for a return:
- The item must be unused and in original condition
- The product must be returned in original packaging
- All accessories, manuals, cables, and included items must be returned
- Proof of purchase is required
We reserve the right to refuse returns if products are:
- Damaged by misuse
- Incomplete
- Physically altered
- Returned without original packaging where applicable
4. Non-Returnable Items
The following items may not be eligible for return:
- Opened software licenses or digital products
- Customized or special-order products
- Products damaged by improper installation or user damage
- Hygiene-sensitive items once opened (if applicable)
5. Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours after delivery.
Please include:
- Order number
- Description of the issue
- Photos or video evidence if possible
We will evaluate the issue and may offer:
- Replacement
- Repair
- Partial refund
- Full refund
depending on the situation and applicable consumer protection laws.
6. Warranty Information
Many products sold on GamerLab.eu are covered by manufacturer warranties.
Warranty periods may vary depending on the product and manufacturer.
The warranty does not cover:
- Physical damage
- Liquid damage
- Improper use
- Unauthorized modifications
- Damage caused during improper installation
For warranty claims, contact:
info@gamerlab.eu
7. Return Shipping
Unless the product is defective or incorrectly delivered:
- Customers are responsible for return shipping costs
- We recommend using tracked shipping services
- We are not responsible for lost return shipments
If the return is approved due to our error or a defective product, reasonable return shipping costs may be reimbursed.
8. Refund Process
Once we receive and inspect the returned product:
- We will notify you about approval or rejection
- Approved refunds are processed to the original payment method
- Refund processing times may vary depending on your payment provider
Please allow several business days for the refund to appear in your account.
9. Order Cancellations
Orders may be canceled before shipment by contacting us as soon as possible.
If the order has already been shipped, the standard return procedure will apply.
10. Contact Information
If you have any questions regarding returns, refunds, or warranty claims, please contact:
Corebyte, MB
Perkūnkiemio g. 13-91, LT-12114 Vilnius, Lithuania
Email: info@gamerlab.eu
Website: GamerLab.eu